PRIVACY POLICY

This Privacy Policy (“Policy”) describes how Seven Time Logistics Private Limited (“7Time,” “Company,” “we,” “us,” or “our”) collects, uses, processes, discloses, and protects your information when you access or use our website, mobile application(s), or any of our services (collectively, the “Services”).

This Policy is an electronic record under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (once notified).

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy. If you do not agree, please do not use our Services.

1. DEFINITIONS

• Personal Data means any data that relates to an identified or identifiable individual.
• Sensitive Personal Data includes information such as financial data, health details, biometric data, and official identifiers (PAN, Aadhaar, etc.).
• Processing means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• User means any individual or entity using our Services.
• Driver Partner refers to individuals registered with 7Time for providing logistics/transportation services.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

• Identity Data: Name, gender, job title, date of birth, and profile picture.
• Contact Data: Phone number, email address, postal address, emergency contacts.
• Account Data: Login credentials, preferences, communication history.
• Transaction Data: Invoices, payment details, billing information, GST details.
• Driver Partner Data: KYC documents (PAN, Aadhaar, Driving License, RC, Insurance, PUC), bank details, vehicle fitness documents, and other information required to onboard and verify drivers.

2.2 Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, app version, device identifiers, and log files.
• Location Data: GPS-based location tracking (for service fulfillment, route optimization, and safety).
• App Interaction Data: Install/uninstall data, in-app activity, and crash reports.

2.3 Information from Third Parties

• Background verification details (driver history, police verification, right-to-work checks) collected through authorized vendors.
• Feedback, ratings, and complaints received from customers or partners.

3. HOW WE USE YOUR INFORMATION

• Providing and improving our Services (transportation, tracking, customer support).
• Verifying your identity and conducting KYC and compliance checks.
• Processing payments, invoicing, and GST reporting.
• Sending service updates, notifications, invoices, and promotional offers.
• Enhancing user experience and developing new features.
• Preventing fraud, misuse, and ensuring safety and security of users.
• Complying with legal obligations, regulatory reporting, and law enforcement requirements.

4. DISCLOSURE OF INFORMATION

We do not sell your personal data. We may share your information only in the following cases:

• With Service Providers: Payment gateways, cloud storage providers, background verification agencies, and IT vendors for providing Services.
• With Law Enforcement or Authorities: Where required by law, court order, or to investigate fraud, criminal activity, or security incidents.
• With Consignors/Consignees: Limited information required to fulfill the transportation contract.
• Corporate Transactions: In case of merger, acquisition, or restructuring of the Company, subject to confidentiality obligations.

5. CHILDREN’S PRIVACY

Our Services are not directed to children under 18 years of age. We do not knowingly collect data of minors without parental consent.

6. SERVICE DELIVERY AND OPERATIONS

• To allow you to access and use the Services offered through our website or mobile applications.
• To process bookings, manage accounts, verify identities, and carry out obligations arising from any contracts between you and us.
• To enable you to initiate and complete transactions, generate invoices, process payments, and provide related customer support.
• To communicate service-related updates, confirmations, trip status, and notifications regarding your consignment.
• To improve our routing, scheduling, and delivery efficiency.

7. COMMUNICATION & CUSTOMER SUPPORT

• To respond to queries, complaints, reviews, or feedback submitted by you.
• To send important notices regarding changes to our Terms of Service, Privacy Policy, or other operational updates.
• To conduct post-delivery communication for service quality assessment and dispute resolution.

8. SERVICE IMPROVEMENT AND PERSONALIZATION

• To analyse user behaviour, preferences, and trends to enhance our platform and improve user experience.
• To personalize and recommend services, offers, or promotions relevant to you.
• To carry out market research, surveys, and data analytics to improve operational efficiency.

9. PROMOTIONAL AND MARKETING COMMUNICATIONS

• To send promotional emails, SMS, push notifications, or calls regarding new services, features, special offers, or loyalty programs.
• To contact you for feedback, research purposes, or targeted campaigns.
• You may opt out anytime by contacting: 7timein@gmail.com

10. DATA SECURITY

We implement appropriate technical, administrative, and physical safeguards in compliance with applicable laws and industry best practices to protect your data.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security beyond reasonable control.

11. DATA RETENTION & DELETION

• You may request deletion of your account by writing to: 7timein@gmail.com
• Certain information may be retained for legal compliance, tax, accounting, fraud prevention, or dispute resolution.
• Where deletion requests cannot be fulfilled immediately, such data will be securely stored until legally permitted deletion.

12. USE OF COOKIES

Our platform uses cookies and similar technologies to improve user experience.

• Session Cookies: For secure login and session continuity.
• Analytics Cookies: For understanding usage patterns and improving services.
• Preference Cookies: To remember your settings and preferences.

13. LINKS TO THIRD-PARTY WEBSITES

Our website/application may contain links to third-party websites or advertisements. These websites are governed by their own privacy policies, and we are not responsible for their practices.

14. USER RIGHTS

• Right to access your personal data.
• Right to rectification of inaccurate data.
• Right to erasure (subject to legal limitations).
• Right to data portability.
• Right to restrict or object to processing.
• Right to withdraw consent at any time.

Requests may be sent to: privacy@7time.in

15. CHANGES TO THIS POLICY

7Time may amend this Policy from time to time. Updated versions will be published on our website/app, and continued use of the Services after such changes shall constitute your acceptance.